Representative Kat Cammack (R-FL) is launching the new NextGen 911 Caucus in the House of Representatives, which aims to enhance first responders' ability to respond to calls.
As her press release explained, public safety telecommunicators (PSTs) operate in over 6,000 call centers nationwide, but face numerous challenges, not only from increased call volumes and new crises to which they must deploy first responders, but also because these calls are made on outdated technology and with insufficient staff to handle them all.
Thus, the NextGen 911 Caucus "is committed to ensuring federal support keeps pace with these demands by promoting advanced communication technologies, including text-to-911, real-time data sharing, and improved interoperability between agencies."
"When you call 911, it's often one of the worst moments of your life. That's why it's critical that our response system is fast, reliable, and built for the 21st century," said Rep. Cammack in her press release, adding, "The ability to text 911, send video, and deliver critical information to first responders before they arrive saves lives. As Co-Chair of the NextGen 911 Caucus, I'm committed to ensuring that all Americans—whether they live in a rural town or a major city—have access to a modern, responsive system."
Representative Norma Torres (D-CA), the Caucus's Co-Chair, said, "Public safety telecommunicators are the unsung heroes on the frontlines of every emergency."
"As a former 911 Dispatcher for 17 years, I know there is a lot of work needed to highlight and strengthen our 911 systems nationwide," Rep. Torres continued. "That's why I am proud to be the co-chair of the NextGen 911 Caucus. As we work to modernize our emergency response systems, it's imperative that we give these professionals and the systems they rely on the support they deserve."
In February, Rep. Cammack introduced the Public Safety Communications Act, which amends the National Telecommunications and Information Administration Organization Act (NTIA), the White House's telecommunications and information policy advisory branch, to create a new Office of Public Safety Communications. This amendment aims to improve 911 emergency services and coordination.
